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Honour Based on Unbiased Reviews from British Airways Holidays' Customers

Posted on Tue, Mar 12th, 2019 10:34 am by news services

GRAND ANSE BEACH, Grenada - All-Inclusive Spice Island Beach Resort (, the luxurious crowning jewel of Grenada's hospitality offering and one of only seven AAA Five Diamond-rated hotels in the Caribbean, has received the British Airways Holidays Customer Excellence Award based on unbiased feedback from British Airways Holidays' customers. Spice Island Beach Resort received an exceptionally high overall score of 96.5%.
"Spice Island Beach Resort has been recognized by British Airways Holidays customers for providing a high-quality customer experience," said Claire Bentley, managing director for British Airways Holidays, referring to the independent, family-owned resort as "one of our highest-rated hotels for 2018."
As part of British Airways Holidays' commitment to providing high-quality guest experiences, the leading UK tour operator works with Reevoo, an independent and impartial third-party company, to collect customer reviews. Feedback is only collected from genuine British Airways Holidays customers, who are asked to score hotels based on location, service, cleanliness, and sleep quality. British Airways Holidays has gathered over 80,000 independent hotel reviews this year. The Customer Excellence distinction was only awarded to hotels which ranked within the top 3% of the company's global portfolio.
The award follows Spice Island Beach Resort's recognition as one of only seven resorts in the Caribbean and 121 hotels worldwide to receive the 2019 AAA Five Diamond rating. The luxury hideaway is also a proud recipient of the Six Star Diamond Award from the American Academy of Hospitality Sciences for the past five consecutive years.
"British Airways Holidays enjoys a particularly sophisticated and discerning clientele which makes this honor that much more impactful," said Sir Royston Hopkin KCMG, chairman and managing director of Spice Island Beach Resort. "In contrast, our 2019 AAA Five Diamond designation and our Six Star Diamond Rating from the American Academy of Hospitality Sciences were determined largely by a panel of experts. These are important barometers, but there is no affirmation quite like the feedback we receive from our valued guests. It validates the extraordinary dedication displayed by our hard working staff and brilliant management team, whose daily contributions are what truly define excellence at Spice Island Beach Resort."

Tucked away on an elegant stretch of Grand Anse Beach just 10 minutes from the airport, Spice Island Beach Resort encompasses 64 elegantly-appointed suites including 17 private pool suites as well as luxurious beachfront accommodations which open directly onto the sand. The upscale property has garnered significant attention in recent years as Grenada's tourism stature grows internationally.
Visit for more information or contact the resort's toll-free reservations team at 800-501-8603.